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Customers are responsible for additional shipping fees to reship the package. If Free Shipping was provided we will deduct original shipping expenses from the total merchandise amount. Please calculate shipping fee based on your location. Refused or unclaimed merchandise. Item should be return within 14 days. The jewelry is produced using the unique electroforming process. e お客様へのご案内.{/INSERTKEYS}{/PARAGRAPH} Each of their pieces are handcrafted in their family-owned and operated factory in Israel. The tracking number should automatically be provided to you via e-mail from Paypal. In electroforming, a wax mold is created and inserted into a computerized sterling silver bath. Please check my EBay Store and other auctions for more beautiful items at very low price. Customers are responsible for shipping an item to our P. SHIPPING AND HANDLING: Initiate the return process by going into My eBay; locate the item you wish to return and click Return this Item. Please check shipping rate in the actual listing. {PARAGRAPH}{INSERTKEYS}In , Simon's wife Denise, with her background in fashion merchandising, joined the company. Please use US Mail with delivery confirmation to return the item back to us. Please contact us if you haven't received an email with your tracking information. Attention: this is authentic brand new item in original pouch. We ship worldwide. The mold remains in the bath until several thick layers of silver adhere; the result is a light and comfortable piece of jewelry. Thank you. Shipping Available within USA and Worldwide. Shipping fees are NOT refundable certain condition applied. Customers will incur additional charges if an unclaimed or refused package is sent back to our facility. International Shipping fee is being calculated based on the weight and location where item is being shipped to. Shipping rates is subject to change by US Postal Service or UPS. Payment must be received in 3 days after auction ends, unless agreed otherwise. Finally, the piece is hand-polished to achieve a brilliant shine. Together they made the company the success it is today. Please allow 3 business days to process a refund or exchange. Tracking number will be available on the same or next business day after your package is shipped out.