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To see a team truly desire to make a difference, to focus on great guest service, knowing that by creating a service culture it will not only make their property a great place to work, but it will also help increase loyalty, thereby increasing revenue, is just one of the reasons that I love what I do. For Kickapoo Lucky Eagle to do that, create a culture that is guest-focused, or as they call it, Guest-centric, they needed a plan … a program that encompassed everything they wanted to accomplish.

It is one of only two casinos in the entire state. For the Security team, it became a heartfelt endeavor. So many businesses claim they give excellent guest service or desire to teach their team to be better at guest service.

Again, staying true to lucky eagle casino tribal gaming mission. A favorite was a contest where those who answered MAD related questions correctly were entered into a drawing for Walmart gift cards. This was also true for those guests who visited their property. They are great partners!

The guests will then help the team be accountable to the promises of the MAD program. Under the leadership of General Manager Scott Eldredge, they brought together members of their management team to take part in designing a program and mapping out their objectives. And in less than a year, they have continued to build their program to truly Make A Difference to not only their guests visiting Kickapoo Lucky Eagle Casino Hotel, but each team member, the Kickapoo Traditional Tribe of Texas, and the surrounding community!

The hotel is managed by continue reading Westin Group, yet both management teams do all they can to make sure that separation is as invisible as possible.

So they needed to make sure that everything they did within their MAD program had to be communicated correctly in order to include everyone, both internally and externally.

And they believe it is possible! They decorated one of their shuttles and everyone wore their MAD T-shirts. The Mad Hatter: Only if you believe it is … And they believe it is possible! They also have numerous contests and celebrations to reward those who are great examples of the program.

They were not going to let that deter them! A Crazy, Mad, Wonderful Idea! The Agents egypt game well-trained and are available to assist should anyone have any questions. That support is really the foundation of their success so far.

Their tribal language is alive and well! There were 20 winners and it was done right before school started to help with school supplies.

First, they created a mission that would become their focus:. I think the best part is that they have the complete support of their entire Executive Team and Tribal Council. It has been a wonderful thing to witness! This begins the conversation about the program.

Once the initial install training every single team member! They help organize community projects, team projects, and keep the MAD engines rolling. Their focus is to not only motivate, lucky eagle casino tribal gaming inspire. This is a computer room at the casino open to all team members where they can focus on self-improvement.

Have they all click MAD? We strive for innovative teamwork and results driven by a vision of excellence to create a fun, Guest-centric experience.

Advertise Subscribe Contact Us. For instance, during football season, they had special jerseys made up with the MAD logo that team members wear.

What a great way to start the day! So many of their team members really dove in and had a real passion to Make A Difference. Facebook Linked In Twitter.

The team at Kickapoo Lucky Eagle have some interesting opportunities. They have some who only speak Spanish, as well as some who speak only Kickapoo Traditional.

Lucky eagle casino tribal gaming members can take several online courses to expand their personal skills, such as improving their reading aptitude, language capabilities such as learning English or any other language they may be inclined to learnand office skills such as learning Outlook, Excel and Word.

Protecting the Planet. They also participated in the Feast of Sharing, a yearlong commitment by H-E-B the Texas grocery store chain to fight hunger, which is an annual event in Eagle Pass, where they volunteered to lucky eagle casino tribal gaming serve a Thanksgiving meal all decked out in their MAD polos.

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I believe they are doing an awesome job of doing just that! Recently, they participated in the Veterans Day parade. Because they realized that for anything to succeed, you must constantly work at it. Their objective is to search the property far and wide, finding those teammates who are exhibiting MAD Guest Service in other words, catch them doing something good and reward them on the spot! This team of fearless leaders truly believe in the program and range from all aspects of the organization frontline team members, supervisors, back of house, etc. The team at Kickapoo Lucky Eagle both the Casino and the Hotel decided they wanted to be better, to do better. News Ticker. Many of their activities the guests can see and get involved with as well. So they became the MAD League! Management also identified those within their organization who are passionate about their MAD program and called upon them to take a lead in perpetuating the MAD Great Guest Service Standards a.